FAQ

This FAQ page offers assistance by providing answers to the most frequently asked questions in four main categories:

General Questions

Where do you manufacture your products?

Our manufacturing facilities and business offices are in Cobourg, Ontario, Canada.

Where can I buy ET’s products?

The Amazing Acrobatic Sprayers are available in the United States in Wal-Mart and a selection of our products can be found in these catalogues:

Hedonics
Improvements
Plow & Hearth
Starcrest
Zearth

Or purchase our products by phone, online, or using our order forms in the “Buy now” section of our website.

What do I do if I want to return one of ET’s products?

If you discover your product is defective, return it to ET Industries, postage prepaid, for a replacement.

How will my order be sent to me and how long will it take?

Once your payment is confirmed, your product(s) will be packed and shipped immediately via Parcel Post. Expect to receive your order in the mail within 2 weeks.  If we experience any difficulties filling your order, we will contact you. In the meantime, if you have any questions, please do not hesitate to contact us.

How do I become a distributor for ET Industries Inc. or add ET’s products to my retail line?

Call us on our toll-free number and find out (1—888—801—0700).
We are always looking for motivated salespeople for our product lines.

Are replacement parts available for purchase?

Yes, replacement parts are available for purchase. Please call 1-888-801-0700 to order.

Thunderhead Shower Head

How do I install ThunderHead?

ThunderHead is a snap to install. The coupling fits into the palm of your hand and you can thread it on your shower pipe in seconds by hand – without tools. Teflon tape is provided for extra sealing.

How do I clean ThunderHead?

ThunderHead solves this problem without even taking it off the pipe.
The spray jets made of rubber and are large, soft, and hollow.  All you do is pinch them to break up and flush out any build-up. Brush your hand back and forth across the head to remove any sediment that’s collected.

I have low water pressure. Will this work for me?

We designed ThunderHead to deliver a strong shower even in areas with low water pressure. There is an ultra-thin pressure chamber inside the showerhead that distributes the water flow equally throughout all 90 spray jets.
The shape of the spray jets is actually designed to maximize spray force under low pressure conditions.

What about people with large families who use a lot of hot water?

We include a pressure balance flow controller in the package, which is easy to insert. This device regulates the flow from 5.0 gallons per minute to exactly 2.5 gallons per minute, regardless of your particular water pressure.  This will reduce hot water usage for those that need to.

If the head uses five gallons per minute, won’t we run out of hot water after one shower?

No! A five-minute shower will use about twenty gallons of hot water, so a family could still take two five-minute showers in a row even at a high flow rate. Again, if you have children, you might want to insert the optional flow controller, included with the product.

Amazing Acrobatic Sprayers

How do the sprayers attach to faucets?

The sprayers and adapters thread on manually to any standard faucet. In rare circumstances, some faucet manufacturers make off-sized threads – but adapters for these non-standard threads are available at Home Depot, Lowes, etc.

I already have a hose sprayer. Why should I buy yours?

Firstly, our sprayer surpasses hose sprayers because of its simplicity. Turn your tap on, and the sprayer is activated. No more fighting with your hose sprayer to get it to its target, or back into its hole.

Secondly, our sprayer design means much less likelihood of breakage or leakage with our product. In fact, chances of a plumbing problem are greatly reduced.

And, something you might not have considered, our sprayer leaves both your hands available for the job. Perfect for when you have a two-handed operation, such as rinsing large pots and dishes!

Sinktastic Stainer and Stopper

Does Sinktastic fit all kitchen sink drains?

Yes! Sinktastic fits all kitchen sink drains and waste disposers.

How do I install Sinktastic?

Simply drop Sinktastic into your sink drain. No plumbing is required.

How does Sinktastic work?

The plug and strainer stop the water flow through simple water pressure.

What colors is Sinktastic available in?

White, blue, green, silver, and black.

What is Sinktastic made of?

Flexible thermoplastic.